Privacy Policy

PRIVACY POLICY

Article 1 - AVG Privacy policy

Welcome to Islaibizabonita.eu First of all, we understand that online privacy is very important for our customers, users and visitors, especially when you make a purchase. As Islaibizabontia.eu , transparency is very important in this and we greatly appreciate your trust in us. The established Privacy Policy Applies to visitors who visit the site as well as visitors who decide to make a purchase or purchase a service through the Site or register via the Site and wish to make use of the various services and products offered to them. by Isla Ibiza Bonita.

 

Why do we use your data.

Isla Ibiza Bonita collects your personal information to optimize the website so that it meets the desired needs of our users, to handle your purchase (such as efficiently and quickly processing your order). The information is also used to provide you as a visitor or registered customer with the right support, such as contact moments, specific questions or sending in requested information.

 

Purposes of data.

Isla Ibiza Bonita uses your personal data for multiple purposes, such as sending our newsletter, calling or e-mailing if necessary, informing you about new and / or changed products, offering you the possibility and creating an account. , also to

To deliver goods and services to you and of course to process your order.

 

Where are the data stored.

Your personally identified data is processed in the used and protected server. The server used is the controller and used backoffice panel of islaibizabonita.com.

 

Use of Third Parties.

Islaibizabonita.com only uses and shares information with third parties for the purpose of the website and the purposes used for this purpose, as mentioned above. Third parties (such as banks, payment service and used mail and parcel corporations) may collect data that only apply to a financial transaction. A good example is iDeal, your own bank or a credit card company etc.

 

Cookies

Islaibizabonita.eu uses Cookies to gain insight into our customer's preferences. In addition, cookies generate statistics for the website which are used for the optimization and need of our website. Cookies are used to see how users use the website and analyze it.

 

Your Rights

At Isla ibiza Bonita you as a user are entitled to multiple topics of the privacy policy. For example, you have the right to inspect our general data, update and delete data, consent to communication and withdraw it (such as newsletters, advertising, etc.). In addition, there is always the right to submit complaints and ask for additional information.

Information & Feedback.

Isla Ibiza Bonita appreciates your trust, shopping experience, appreciation, privacy and use of our website. For this reason, Isla Ibiza Bonita regularly checks its privacy policy policy. Our Isla Ibiza Bonita privacy policy is therefore based on the new AVG legislation effective on 25-05-2018. If you have any questions or comments about this, please contact: webshop@islaibizabonita.nl

 

Article 2- Definitions


In these conditions:
1. Entrepreneur: the natural or legal person who offers products and / or services to consumers at a distance;
2. Consumer: the natural person who does not act in the exercise of profession or business and enters into a distance contract with the entrepreneur;
3. Distance contract: an agreement whereby, within the framework of a system organized by the entrepreneur for distance selling of products and / or services, up to and including the conclusion of the agreement only one or more communication techniques are used. distance;
4. Technique for distance communication: means that can be used for concluding an agreement, without the consumer and trader being in the same place at the same time;
5. Cooling-off period: the period within which the consumer can make use of his right of withdrawal;
6. Right of withdrawal: the possibility for the consumer to withdraw from the distance contract within the cooling-off period;
7. Day: calendar day;
8. Transaction duration: a distance contract relating to a series of products and / or services, the supply and / or purchase obligation of which is spread over time;
9. Durable data carrier: any means that enables the consumer or entrepreneur to store information that is addressed to him personally in a way that makes future consultation and unaltered reproduction of the stored information possible.

Identity of the entrepreneur


Statutory name:
Litacs BV
Trade name:
Isla Ibiza Bonita
Business address:
Herenstraat 28
Voorburg
Phone number:
070-2154321
E-mail address:
webshop@islaibizabonita.nl
Chamber of Commerce number:
27256939
VAT identification number:
NL803717465B01

Article 3 - Applicability

1. These general terms and conditions apply to every offer made by the entrepreneur and to every distance contract that has been established between the entrepreneur and the consumer.
2. Before the distance contract is concluded, the text of these general terms and conditions will be made available to the consumer. If this is not reasonably possible, before the distance contract is concluded, it will be indicated that the general terms and conditions can be viewed by the entrepreneur and they will be sent free of charge as soon as possible at the request of the consumer.
3. If the distance contract is concluded electronically, by way of derogation from the previous paragraph and before the distance contract is concluded, the text of these general terms and conditions can be made available electronically to the consumer in such a way that the consumers can be easily stored on a durable medium. If this is not reasonably possible, before the distance contract is concluded, it will be indicated where the general terms and conditions can be consulted electronically and that at the request of the consumer they will be sent free of charge by electronic means or otherwise.
4. In the event that specific product or service conditions apply in addition to these general terms and conditions, the second and third paragraphs shall apply mutatis mutandis and the consumer may in the event of conflicting general terms and conditions always invoke the applicable provision that is applicable to him. most favorable.


Article 4 - The offer

1. If an offer is of limited duration or subject to conditions, this will be explicitly stated in the offer.
2. The offer contains a complete and accurate description of the offered products and / or services. The description is sufficiently detailed to allow a proper assessment of the offer by the consumer. If the entrepreneur uses images, these are a true reflection of the offered products and / or services. Obvious mistakes or errors in the offer do not bind the entrepreneur.

3. Each offer contains such information that it is clear to the consumer what rights and obligations are attached to the acceptance of the offer. This concerns in particular:
The price including taxes;
The possible costs of delivery;
The manner in which the agreement will be concluded and which actions are necessary for this;
Whether or not to apply the right of withdrawal;
The method of payment, delivery or execution of the agreement;
The period for acceptance of the offer, or the period for adhering to the price;
The level of the tariff for distance communication if the costs of using the technique for distance communication are calculated on a basis other than the basic rate;
If the agreement is filed after the conclusion, how it can be consulted by the consumer;
The manner in which the consumer can get informed of the actions he does not wish to take before concluding the agreement, as well as the way in which he can rectify these before the agreement is concluded;
Any languages ​​in which, in addition to Dutch, the contract can be concluded;
The codes of conduct that the entrepreneur has subjected to and the way in which the consumer can consult these codes of conduct electronically; and
The minimum duration of the distance contract in case of an agreement that extends to the continuous or periodic delivery of products or services.

Article 5 - The contract

1. Subject to the provisions of paragraph 4, the agreement is concluded at the moment of acceptance by the consumer of the offer and the fulfillment of the corresponding conditions.
2. If the consumer has accepted the offer electronically, the entrepreneur will immediately confirm electronically the receipt of the acceptance of the offer. As long as the receipt of this acceptance has not been confirmed, the consumer can dissolve the agreement.
3. If the agreement is concluded electronically, the entrepreneur will take appropriate technical and organizational measures to secure the electronic transfer of data and he will ensure a secure web environment. If the consumer can pay electronically, the entrepreneur will observe appropriate security measures.
4. The entrepreneur can - within legal frameworks - inform whether the consumer can meet his payment obligations, as well as all those facts and factors that are important for a responsible conclusion of the distance contract. If the entrepreneur based on this investigation has good reasons not to enter into the agreement, he is entitled to refuse an order or request, motivated or to attach special conditions to the execution.
5. With the product or service the entrepreneur will send the following information in writing or in such a way that it can be stored by the consumer in an accessible manner on a durable medium:
a. the visiting address of the business location of the trader where the consumer can go with complaints;
b. the conditions under which and the manner in which the consumer can exercise the right of withdrawal, or a clear statement regarding the exclusion of the right of withdrawal;
c. the information about existing service after purchase and guarantees;
d. the information included in article 4 paragraph 3 of these conditions, unless the entrepreneur has already provided this information to the consumer before the execution of the agreement;
e. the requirements for terminating the agreement if the agreement has a duration of more than one year or is indefinite.
6. If the entrepreneur has committed himself to supplying a series of products or services, the provision in the previous paragraph only applies to the first delivery.

Article 6a - Right of withdrawal upon delivery of products

1. When purchasing products, the consumer has the option to terminate the contract without giving any reason within seven working days. This period starts on the day after receipt of the product by or on behalf of the consumer.
2. During this period, the consumer will handle the product and packaging carefully. He will only unpack or use the product to the extent that is necessary to assess whether he wishes to keep the product. If he makes use of his right of withdrawal, he will return the product with all accessories and - if reasonably possible - in the original condition and packaging to the entrepreneur, in accordance with the reasonable and clear instructions provided by the entrepreneur under 'Shipping & Return'. 'on www.islaibizabonita.eu

Article 6b - Right of withdrawal upon delivery of services

1. When providing services, the consumer has the option to terminate the contract without giving any reason within seven working days, starting on the day of entering into the agreement.
2. In order to make use of his right of withdrawal, the consumer will focus on the reasonable and clear instructions provided by the entrepreneur with the offer and / or at the latest on delivery.

Article 7 - Costs in case of withdrawal

1. If the consumer exercises his right of withdrawal, the costs of returning the goods are at the most.
2. If the consumer has paid an amount, the entrepreneur this amount as soon as possible, but no later than 30 days after the return or cancellation, refund.

Article 8 - Exclusion of right of withdrawal

1. If the consumer does not have a right of withdrawal, this can only be excluded by the entrepreneur if the entrepreneur has clearly stated this in the offer, at least in time for the conclusion of the contract.
2. Exclusion of the right of withdrawal is only possible for products:
a. that have been created by the entrepreneur in accordance with the specifications of the consumer;
b. that are clearly personal in nature;
c. which can not be returned due to their nature;
d. that can spoil or age quickly;
e. the price of which is subject to fluctuations in the financial market on which the entrepreneur has no influence;
f. for loose newspapers and magazines;
g. for audio and video recordings and computer software of which the consumer has broken the seal.
h. Exclusion of the right of withdrawal is only possible for services:
a. regarding accommodation, transport, restaurant or leisure activities to be performed on a certain date or during a certain period;
b. the delivery of which commenced with the express consent of the consumer before the reflection period has expired;
c. regarding betting and lotteries.

Article 9 - The price

1. During the period mentioned in the offer, the prices of the offered products and / or services will not be increased, except for price changes due to changes in VAT rates.
2. Contrary to the previous paragraph, the entrepreneur can offer products or services whose prices are subject to fluctuations in the financial market and where the entrepreneur has no influence, with variable prices. This link to fluctuations and the fact that any mentioned prices are target prices are mentioned in the offer.
3. Price increases within 3 months after the conclusion of the contract are only permitted if they are the result of statutory regulations or provisions.
4. Price increases from 3 months after the conclusion of the contract are only permitted if the entrepreneur has stipulated this and:
5. they are the result of statutory regulations or provisions; or
6. the consumer has the authority to terminate the contract by the day on which the price increase takes effect.
The prices mentioned in the range of products or services include VAT.

Article 10 - Conformity and Guarantee

1. The entrepreneur guarantees that the products and / or services comply with the agreement, the specifications stated in the offer, the reasonable requirements of soundness and / or usability and the legal provisions existing on the date of the conclusion of the agreement. and / or government regulations.
2. An arrangement offered by the entrepreneur, manufacturer or importer as guarantee does not affect the rights and claims that the consumer can assert to the entrepreneur in respect of a shortcoming in the performance of the obligations of the entrepreneur by virtue of the law and / or the distance contract.

Article 11 - Delivery and execution

1. The trader will take the greatest possible care when receiving and implementing orders for products and when assessing applications for the provision of services.
2. The place of delivery is the address that the consumer has made known to the company.
3. With due observance of what is stated in article 4 of these general terms and conditions, the company will execute accepted orders expeditiously but no later than 30 days, unless a longer delivery period has been agreed. If the delivery is delayed, or if an order can not or only partially be executed, the consumer will receive notification no later than one month after placing the order. In that case, the consumer has the right to terminate the contract without any costs.
4. In case of dissolution in accordance with the previous paragraph, the entrepreneur will refund the amount that the consumer has paid as soon as possible but no later than 30 days after termination.
5. If delivery of an ordered product proves to be impossible, the entrepreneur will endeavor to make a replacement article available. At the latest at the time of delivery, it will be stated in a clear and comprehensible manner that a replacement item will be delivered. For replacement items right of withdrawal can not be excluded. The costs of return shipment are for the account of the entrepreneur.
6. The risk of damage and / or loss of products is up to the moment of delivery to the consumer at the entrepreneur, unless expressly agreed otherwise.

Article 12 - Duration transactions

1. The consumer may at any time terminate an agreement that has been concluded for an indefinite period with due observance of the agreed cancellation rules and a notice period of no more than one month.
2. A contract that has been entered into for a definite period has a maximum term of two years. If it has been agreed that the distance contract will be extended if the consumer is silent, the agreement will be continued as a contract for an indefinite period and the notice period after continuation of the agreement will be a maximum of one month.

Article 13 - Payment

1. Insofar as not later agreed, the amounts owed by the consumer must be paid within fourteen days after delivery of the good or in case of an agreement to provide a service, within 14 days after issuance of this agreement concerning documents .
2. When selling products to consumers, a prepayment of more than 50% may never be stipulated in general terms and conditions. If payment in advance is stipulated, the consumer can not assert any rights regarding the execution of the order or service (s), before the stipulated advance payment has taken place.
3. The consumer has the duty to report inaccuracies in provided or stated payment details to the entrepreneur without delay.
4. In the event of default by the consumer, the entrepreneur has the right, subject to legal restrictions, to charge the reasonable costs made known to the consumer beforehand.

Article 14 - Complaints procedure

The entrepreneur and consumer must submit the complaint in accordance with the complaints procedure as described in 'Shipping & Return' at: www.islaibizabonita.eu